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Frequently Asked Questions
What Shipping Methods Are Available?
By Air, road transportation and other relevant methods.
Do You Ship Internationally?
Yes, We do.
How Long Will It Take To Get My Package?
It depends on the location, flight transit, and transportations. It may take 1 to 21 working days based on the location.
What Payment Methods Are Accepted?
Currently we accept PayPal only. But we are working on expanding more payment methonds shortly.
Is Buying On-Line Safe?
Of course. You can buy online safely and there is an option to return the products and get refund with some conditions.
Order & Retunrs
How do I place an Order?
You should place an order on our website. Select your product, quantity, variables, and click on 'Add to cart'. You will be asked to register your account in case of new customer/user. Then make a payment method. Finally click on 'proceed to check out'.
How Can I Cancel Or Change My Order?
You can see during placing order. You can cancel/remove from add to card. You can also modify your selected order. Remember, once you have confirmed your order then this can't be cancelled or changed.
Do I need an account to place an order?
Yes. It's mandatory to register your account for placing an order.
How Do I Track My Order?
Click on the 'Track Your Order' menu from the top right corner and write your order ID and registered email. Once you have written correctly you will be able to see your order status.
How Can I Return a Product?
Please read our return policy very carefully. Return policy can be found here: https://www.hokaar.com/refund-returns-policy/